Return Policy

Introduction At QH Book, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with a product you have purchased, you may return it under the terms outlined in this Return Policy.

Eligibility for Returns To be eligible for a return, the following conditions must be met:

  1. Time Frame: You must initiate the return within 30 days of receiving the product.
  2. Condition of Items: The item must be in its original condition, unused, and undamaged. It must also be in the original packaging with all tags and labels attached.
  3. Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.

Non-Returnable Items Certain items are not eligible for return, including:

  1. Gift Cards: All gift card sales are final and cannot be returned or exchanged.
  2. Digital Products: Digital downloads and e-books cannot be returned.
  3. Personalized Items: Items that have been customized or personalized are not eligible for return unless they are defective or damaged upon arrival.

Return Process To initiate a return, please follow these steps:

  1. Contact Customer Service: Email our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
  2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Include the return authorization provided by our customer service team.
  3. Ship the Item: Send the item to the return address provided by our customer service team. You are responsible for the cost of return shipping.

Refunds Once we receive and inspect your returned item, we will process your refund. Please note the following details about refunds:

  1. Processing Time: Refunds are typically processed within 7-10 business days of receiving the returned item.
  2. Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative method.
  3. Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

Exchanges If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item. This ensures that you receive the new item as quickly as possible.

Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

Contact Us If you have any questions about this Return Policy, please contact us at [email protected]